Austria

SAFETY

WHERE CAN I SEEK SHELTER?

The City of Vienna provides safe housing for its residents in emergency situations. Especially the Vienna Women’s Refuge Association and the service centres of Municipal Department 11 (Child and Youth Welfare Service) are available, through:

http://www.frauenhaeuser-wien.at/en_help.htm

https://www.wien.gv.at/wohnen/unterstuetzungen/wohnberatung-ma11.html

The Vienna Social Fund and its 150 partner organizations are currently helping around 100,000 people who are in difficult life situations. The support services of the Vienna Social Fund focus on home care, disabilities, and homelessness. Refugees can also get help from the Vienna Social Fund. Its aim is to improve the life of vulnerable groups and their family members.

https://www.fsw.at/p/english

Service hotline: +43 1 24 5 24, available from Monday to Sunday, 8 am to 8 pm, including public holidays.

The Advisory Centre for Homeless Assistance (German) is part of the Vienna Social Fund and places homeless individuals and families in subsidised flats.

https://www.fsw.at/p/wohnungslosigkeit

1080 Vienna, Lederergasse 25

Phone: +43 5 05 379-66 430

E-mail: bzwo@fsw.at

Office hours: Monday to Friday, 8 am to 3 pm.

Caritas Wien (German) is a charity organisation of the Catholic Church that offers a wide range of services to people in need regardless of their social, religious, or ethnic background. Its division Caritas shelter & housing (Caritas Obdach & Wohnen) (German) focuses on issues related to housing and offers support if you are homeless or at risk of losing your home.

1160 Vienna, Albrechtskreithgasse 19-21

Phone: +43 1 878 12-0

Fax: +43 1 878 12-9100

E-mail: office@caritas-wien.at

Caritas has set up P7 – services for homeless people in Vienna (German) for people who are already homeless and in need of immediate assistance. In cooperation with the Vienna Social Fund, P7 places homeless adults in emergency accommodation.

1040 Vienna, Wiedner Gürtel 10

Phone: +43 1 892 33 89

E-mail: p7@caritas-wien.at

Office hours: Monday to Friday, 8 am to 6 pm. Weekends and public holidays, 9 am to 4 pm.

In_go (German) is a housing community for boys under the age of 18 who have already completed their compulsory education and struggle with a crisis situation that prevents them from living a stable life on their own. Caritas established the In_go flat, where residents can stay up to twelve months (if agreed upon even longer). The flats are allocated in consultation with Municipal Department 11 - Vienna Child and Youth Welfare Service (MA 11).

1160 Vienna, Grundsteingasse 63
Phone: +43 1 526 49 04

E-mail: In_go@caritas-wien.at

Office hours: Monday to Friday, 5.30 pm to 8.30 am. Weekends and public holidays around-the-clock. Standby duty by phone: Monday, Wednesday, and Friday, 9 am to 12 noon.

Caritas MigrantInnenzentrum (centre for migrants) (German)

1160 Vienna, Lienfeldergasse 75-79

Phone: +43 1 310 98 08

E-mail: mig.zentrum@caritas-wien.at

Office hours: Monday, Tuesday, and Thursday, 8.30 am to 12 noon, and 1 pm to 3.30 pm. Friday, 8 am to 12 noon. Advisory services are offered in several languages including English.

Caritas Asylzentrum (centre for asylum seekers) (German)

1090 Vienna, Spitalgasse 5-9
Phone: +43 1 427 88 0

E-mail: asylzentrum@caritas-wien.at

Office hours: Monday to Thursday, 8 am to 3 pm. Friday, 8 am to 1 pm.

IS THE CHILD WELFARE SYSTEM STILL OPERATIONAL AND CAN I ACCESS HELP/ASSISTANCE?

Child and Youth Welfare Service accessible through:

Child and Youth Welfare Service - Service point

1030 Vienna, Rüdengasse 11

Phone: +43 1 4000-80 11

Opening hours: Monday to Friday, 8am to 6pm

E-Mail: service@ma11.wien.gv.at

Coronavirus hotline of the AGES (Austrian Agency for Health and Food Safety):

Phone: 0800 555 621

The AGES answers questions on the topic of coronavirus (general information about how it is passed on, symptoms and prevention) 24 hours a day, seven days a week on 

Phone: 0800 555 621.

Questions related to care and support – hotlines provided by the provinces

The following hotlines offer information in relation to 24-hour care and looking after family members when the carer(s) are unavailable or there are other problems due to the coronavirus measures.

Burgenland

• Care advice: 05/7600-1000

Carinthia

• Care hotline: 05/0536-22134

Lower Austria

• Care hotline: 02742/9005-9095

Upper Austria

•  Hotline (Caritas): 05/1775-775

Salzburg

• Salzburg care advice: 0662/8042-3533

Styria

• Care hotline: 0800/500 176

Tyrol

• Coronavirus hotline: 0800/808030

Vorarlberg

• Care hotline: 05574/511-24105

Vienna

• Vienna Social Fund advice service: 01/24524

Rat auf Draht (counselling hotline)

Anonymous emergency hotline for children and young people.

Call 147 (24 hours)

Chat counselling Monday-Friday 6-8 pm

https://www.rataufdraht.at/chat-beratung/chatberatung-rat-auf-draht

For general information see www.rataufdraht.at. or Facebook: @147rataufdraht

Ö3 Red Cross counselling hotline

to talk to somebody about your worries.

Call 116 123 from 12.00 – 24.00

Women’s helpline

Advice for women who are victims of violence.

Call  0800 222 555, 24 hours available.

Team Österreich/Austria

Voluntary work and helping others.
More information via www.teamoesterreich.at.

Worries hotline: free, confidential and professional telephone counselling is provided for people in crises and difficult situations.

The emergency number is 142 (Telefonseelsorge)

Association of Austrian Psychologists (BÖP)

Quick psychological help is provided free of charge and anonymously 

by the BÖP hotline via +43 1 504 8000 from Monday-Sunday from 9.00-20.00 

or via e-mail at helpline@boep.or.at.

Psychiatric Emergency Aid of the Psychosocial Service Vienna

24h available under 01 313 130

WHAT IF I HAVE HAD TO RUN AWAY FROM MY CARETAKER/FAMILY?

Special counsel for children experiencing violence at home can be found here:

https://www.oesterreich.gv.at/themen/gesundheit_und_notfaelle/gewalt_in_der_familie/3/Seite.290114.html

or here www.gewaltinfo.at

ADDITIONAL WAYS TO FIND MORE INFORMATION

One example for this is the Austrian Youth Reporters Blog (Jugendportal). Following a call for contributions, the young journalists tackled the crisis from their point of view - providing a young perspective on the topic. 

Find us on Instagram @jugendportal 

For more information on how the Austrian youth information network is dealing with the pandemic, please contact: alena.brunner@jugendinfo.at

The Austrian Child Protection Centres

(in all provinces) offer counselling, crisis intervention and psychotherapy in cases of violence or suspected violence against children and adolescents.

Available throughout Austria by telephone under: 0660/181 78 41

The contact details of the local centres are available at http://www.oe-kinderschutzzentren.at/zentren/zentren-vor-ort/

The Möwe Child Protection Centres

Telephone and online counselling in cases of violence and crises in the family.

Monday-Thursday  9-17 o'clock, Fr 9-16 o'clock under 01 532 15 15 or https://die-moewe.beranet.info

Child Protection Center Vienna

offers help and advice in cases of violence against children and young people.

Available from

Monday-Thursday 11 a.m. to 6 p.m., Friday 11 a.m. to 4 p.m.

Telephone number: 01/5261820

Victim emergency call

The hotline is a central 24-hour contact point for crime victims in Austria

Telephone: 0800-112-112

Special counselling for children who experience violence at home:

 Find more information here: https://www.oesterreich.gv.at/themen/gesundheit_und_notfaelle/gewalt_in_der_familie/3/Seite.290114.html

Federal Children and Youth Advocate

Telephone number: 0800 240 264 (free of charge)

for more information go to https://www.kija.at/kija

Gewaltinfo

to find more information regarding violence (against women, families,…) go to https://www.gewaltinfo.at/

HEALTH

Where can I find health care and emergency health care?

The contact point for the medical care of children and adolescents is generally a settled paediatrician. The opening hours vary from one practice to another. However, these are generally not available on weekends and public holidays.

In Vienna, a number of pediatricians in private practice are available every weekend and on public holidays. You can find a list of the currently open medical practices here: https://www.aekwien.at/documents/263869/345590/WE_Feiertagsversorgung_Kinder_2.+Quartal+2020.pdf/be8f9cae-d8c6-44ab-fc6f-68ed6237d8bb

In addition, the Augarten Children's Medical Centre (KIZ) is also open on weekends and public holidays:

Augarten Children's Medical Centre (KIZ)

Obere Augartenstraße 58, 1020 Vienna,

Saturday, Sunday, public holiday: 9.00 to 13.00

43 1 216 09 19

Viennese hospitals with outpatient clinics for children:

Some are not open around the clock! For outpatient clinic times and contacts please refer to the corresponding website.

Rudolfstiftung Hospital        

Ambulance for children and adolescents                                   

1030 Vienna, Juchgasse 25

St. Anna Children's Hospital

Emergency Outpatient Clinic         

1090 Vienna, Kinderspitalgasse 6

General Hospital AKH           

University Hospital for Pediatrics and Adolescent Medicine                    

1090 Vienna, Währinger Belt 18-20

Social Medical Centre South - Kaiser

Franz-Josef Hospital 1100 Vienna, Kundratstrasse 3

Wilhelmine Hospital                

Emergency outpatient clinic of the children's department                     

1160 Vienna, Flötzersteig 4

Hospital North                           

Children's Emergency Room         

1210 Vienna, Brünner Strasse 68

Donauspital - Social Medical Centre East                                                 

Outpatient clinic for paediatrics and adolescent medicine                                      

1220 Vienna, Langobardenstrasse